The site is well-designed and easy to navigate.  All the tabs are clear and visible, and current customers can access their accounts from the home page.  Links inform of pricing, process, guarantees, etc.

Customer Service provides lots of ways to communicate and is open around the clock, year-round. A customer can also contact his/her writer through a messaging system on a personal account.  We were able to contact the customer service center via live chat, but the wait for answers was lengthy and the helper couldn’t answer our questions.  When we called and got a message telling us to leave a message.  We were not impressed.


Prices begin at $20.95 a page but go up for higher academic level or higher quality.  If a short deadline is required, the cost really increases, to as much as $51 a page.  The site justifies its higher cost by employment of truly high quality writers with all varieties of degrees. Customers can order three levels of quality, but the differences among these quality standards are not quite clear.  One of the clear distinctions is the number of resources required.  The service offers discounts but the schedule of these is not clear.

Order Specifics

  • The company takes revision requests if they are submitted soon after delivery
  • Customers must pay only via PayPal
  • The service guarantees on-time delivery and no plagiarism but does not promise a refund if these guarantees are not met.
  • The service does not give a satisfaction guarantee for orders with urgent deadlines.
  • Formatting of any type can be requested.

Writing Quality

We submitted two separate orders.  The first order was late, but they did contact us and request an extension.  The paper was of average quality, but we received no discount for it being late.  The second order did not arrive on time.  We contacted customer support when the writer did not reply to our inquiries, and they informed us that the writer needed an extension.  This paper was a bit better, but, again, no discount for lateness.

My Verdict about VivaEssays

The biggest problem with this company is communication and meeting deadlines.  It is difficult to get responses from the service staff members, and really unprofessional not to contact us when they realized an order would be late.  Any student ordering should place that order with plenty of time to spare – as much as a month ahead of the deadline.

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